The Operational Layer
A warehouse tells you what happened. The operational layer decides what happens next.
Portals
A person reviews every request and decides.
Automation
Rules you configure do the matching, not a black box.
Email & text
AI reads the replies and pulls out what changed.
Every other channel
Fax, EDI, SFTP, and payer portals, all one queue.
The whole operation on one screen
- Live queues for every kind of exception
- Each stuck item traced to its root cause
- Conversion and cancellation rates by provider
- Revenue held up, in dollars
Open the live dashboard demo
Watch the work flow. See where it backs up.
Every dot is one appointment. Every box grows with its backlog.
Open the appointment flow demo
Intake
128
avg 0.4 days
Validation
96
avg 0.9 days
Backed up
Authorization
42
avg 6.2 days
Billing
31
avg 1.1 days
Payment posting
27
avg 0.6 days
One stage is holding up the rest. You see it today, not at month-end close.
Humans stay in control
AI does this
- Reads replies written in plain language
- Pulls out preferences and updates
- Summarizes feedback for the person acting on it
- Cuts the administrative back and forth
AI never does this
- Judge clinical qualifications
- Decide who is a good match
- Generate the recommendation
- Assign work
- Decide anything on its own
Rules do the matching. People approve every outcome. Zero automatic assignments.
