Simple Fractal is incredibly good at understanding our business. With their extensive experience and domain expertise, they are often better at articulating our own problems, building trust as they design fitting solutions. They are professional, reliable, responsive, and deliver quality results on time. We have already engaged Simple Fractal in multiple areas of our organization and value our ongoing partnership with them.
Simple Fractal has been highly professional throughout the whole process. After a few meetings, they understood our needs and were able to turn around a draft in a relatively short amount of time. They were very easy to work with as the process had to be fine-tuned.
I've worked with Simple Fractal on different bot/automation solutions over the last 3 years, with regular communication and check-ins throughout. One of the things I've always appreciated about Henry and his team is their willingness to listen and understand the problem to provide the best possible solution, which often surpasses expectations. As is expected, there are occasionally some minor hiccups with the bots that require attention. The Simple Fractal team are always responsive and offer expected resolution timelines.
The people have a high degree of integrity. Partnering with Simple Fractal, we have automated processes via digital workers that have increased our efficiency significantly and have freed up our people's time to do more meaningful and valuable work.
I loved working with the guys at Simple Fractal. They were intelligent, direct, to the point, and very communicative. It was easy to trust their process because they were organized, and they delivered according to set expectations. Even as we used the bot each week, they were very willing to work with us to make whatever tweaks were necessary to maintain bot efficiency and effectiveness. We were very happy with the customer service.
With the software bots custom-tailored to our needs, we are now able to complete these processes faster, cheaper, and far more accurately.
They run remarkably smoothly and consistently. Whenever maintenance has been required, they have been quick to address it. I particularly appreciate their effort to explain things in layman's terms - it really helps me understand!
Their unique approach of building custom software bots fixed it on the first try.