Case Study: 72% Higher PR Collections, 61% Faster

Challenge: A prominent ABA provider was wrestling with rising patient responsibility (PR) balances, fueled by inconsistent invoicing practices. This inconsistency not only placed unexpected financial burdens on families but also led to challenging interactions between Client Services teams and clients, jeopardizing client relationships.

Solution: To tackle these issues, the provider turned to Presley, introducing automation into the PR invoicing and collection process. Presley brought much-needed consistency and transparency to these operations, easing the strain on Client Services and family interactions while optimizing financial management.

Outcome: Presley's deployment within an ABA provider's operations has resulted in remarkable improvements in financial performance and client relationship management:

• 72% Increase in PR Collections: Over a span of two years, Presley dramatically raised the Gross Collection Rate (GCR) for patient responsibility from 39% to 67%, a 72% improvement.

• 61% Increase in Collection Speed: Days to collect shrank from 136 to 53 days — a 61% faster process. Such advancements were achieved through timely invoicing and the automated charging of credit cards on file.

• Enhanced Client Acquisition and Retention: The consistency and transparency fostered by Presley have deepened client trust, leading to a 12% boost in customer loyalty across two years. During this period, the provider also experienced substantial growth, with new client acquisitions in one region jumping from 38 to 127 annually. Presley's role was pivotal not only in sustaining high retention rates but also in accommodating and supporting this rapid expansion.