Custom Robotic Process Automation (RPA) Solutions Custom Robotic Process Automation (RPA) Solutions Custom Robotic Process Automation (RPA) Solutions

Featured Use Case

Automating the California Regional Center eBilling Process

Published: Thursday, December 16, 2021

Here's an example of one of Simple Fractal's RPA bots logging into an eBilling system and downloading payment information, a process that is tedious and error-prone for humans to perform at scale.

The Challenge

In California, non-profit agencies called regional centers manage the disability services contracts for state-funded services. These regional centers often require a separate workflow from commercial payers, which leads to certain challenges:

  1. Very often claims are submitted and payment details are posted manually.

  2. This workflow creates an administrative burden, particularly relative to other payers.

  3. Manual processing is error-prone, which leads to unnecessary denials as well as a lack of confidence in posting/adjudication data.

The Solution

These tedious yet critical administrative “chores” are a perfect use case for RPA bots. Autonomous bots can:

  1. Log-in to the eBilling portal to check for payment details.

  2. Retrieve any new payment details that are found.

  3. Post the information error-free into other applications.

  4. ...and much more.

When it comes to complex and repetitive processes like regional center eBilling collection, bots can save your organization time and money, while at the same time improving the satisfaction of your employees as they focus on more productive tasks.

Simple Fractal is one of the most experienced RPA companies addressing these workflows. Contact us to learn more.

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