Case studies / Retail

S'well

Streamlined S’well’s custom order fulfillment processes

Challenge:

A fast-growing hydration accessory company was unable to serve their corporate customers’ demand for custom-designed water bottles.

Solution:

We created S’well Custom Leads, a web portal tailored to address the needs of corporate customers, third-party decorators, and members of S’well’s Custom Team. Through this platform, each stakeholder is now able to oversee and manage every stage of the manufacturing lifecycle of all custom bottle orders.

9.3x increase in revenue to $12M annually

61.5% reduction in cancellation rate

16.7x increase in order volume

61.8% reduction in fulfillment time

4.6x increase in staff efficiency (i.e. orders per representative)

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Improved revenue cycle management for a national healthcare provider

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