Service providers are the reason the organization exists. They entered the business because of their passion for serving the client community, not managing complex, tedious administration requirements. Client services teams often complain of:
To get the work done during the day, it can take away from valuable client time, deteriorating the client experience, or, they take work home, it impacts their personal and family life.
It’s a no win situation. Bots can help by automating:
Enter/Transfer data into multiple tools and systems.
Minimize back and forth with billing with data audits.
Use a push-based model to focus human attention where it's needed most.
Do your service providers complain of too much administration taking away from client or their personal time?